Privacy policy

Privacy Policy

Last Updated: 10 October 2026

Welcome to The Thing (https://thething.in), owned and operated by Moinuddin Kaladgi, based in Dharwad, Karnataka, India.

At The Thing, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, purchase our products, use our services, or communicate with us.

By using our website or services, you acknowledge the data practices described in this Privacy Policy.

1. Personal Information We Collect

When you visit our website, place an order, or contact us, we may collect the following information:

Personal and Contact Information

Full name
Email address
Phone number
Billing and shipping addresses
Other contact details you voluntarily provide

Order and Transaction Information

Products or services purchased
Order details and purchase history
Payment status and transaction references
Returns, refunds, cancellations, and exchanges

Payment Information

Payments may be processed through secure third-party payment gateways. We may receive transaction confirmations and payment details necessary to process your orders.

We do not generally store complete debit card, credit card, or banking credentials directly on our website.

Technical and Usage Information

We may automatically collect information such as your IP address, browser type, device information, operating system, pages visited, referral sources, and website interactions.

2. How We Collect Your Information

We may collect personal information:

Directly when you place an order, create an account, submit a form, or contact customer support.
Automatically through cookies, analytics tools, pixels, and similar technologies.
From payment processors, shipping providers, and other service providers involved in fulfilling your orders.
From advertising platforms and other third parties where permitted by applicable law.

3. How We Use Your Information

We may use your personal information to:

Process, confirm, and fulfill orders.
Deliver physical or digital products and services.
Process payments, refunds, returns, and cancellations.
Provide customer support and respond to inquiries.
Send order confirmations, shipping updates, and transactional notifications.
Improve website functionality and customer experience.
Detect fraudulent transactions and unauthorized activities.
Analyze website traffic and advertising performance.
Send promotional offers and marketing communications where permitted by law.
Comply with applicable legal and regulatory obligations.

You may unsubscribe from promotional communications at any time.

4. How We Share Your Information

We do not sell your personal information as a standalone commercial product.

However, we may share necessary information with trusted third-party service providers, including:

Payment gateways: To securely process payments and refunds.
Shipping and delivery partners: To deliver physical products and manage shipments.
Website and hosting providers: To operate and maintain our online store.
Analytics providers: To understand website usage and improve performance.
Marketing and advertising platforms: To measure campaigns and display relevant advertisements, where permitted.
Customer support providers: To assist with customer inquiries and order-related concerns.

We may also disclose information when required by applicable laws, government authorities, court orders, or legal proceedings.

If our business undergoes a merger, acquisition, restructuring, or transfer of assets, relevant personal information may be transferred as part of that process.

5. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar tracking technologies to:

Maintain shopping cart functionality.
Remember user preferences.
Improve website navigation.
Analyze visitor activity.
Measure marketing and advertising performance.
Provide a more personalized shopping experience.

You can manage or disable cookies through your browser settings. However, certain website features may not function properly if cookies are disabled.

6. Third-Party Websites and Services

Our website may contain links to third-party websites, payment providers, delivery partners, or external platforms.

These services operate under their own privacy policies and terms.

The Thing is not responsible for the privacy practices or content of third-party websites that we do not control.

We encourage customers to review the privacy policies of external services before sharing personal information.

7. Children's Privacy

Our website and services are not intended for children below the minimum age permitted by applicable law to use such services independently.

We do not knowingly collect children's personal information in violation of applicable laws.

If you believe a child has provided personal information improperly, please contact us so we can review the matter and take appropriate action.

8. Data Security

We take reasonable technical, administrative, and organizational measures to protect customer information against unauthorized access, misuse, disclosure, alteration, or loss.

We may use secure connections, trusted payment providers, and appropriate access controls to help safeguard information.

However, no online platform or electronic storage method can guarantee absolute security.

Customers are encouraged to protect their account credentials and avoid sharing sensitive information with unauthorized individuals.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

Fulfill orders and provide services.
Maintain transaction and business records.
Resolve customer complaints and disputes.
Process refunds and returns.
Prevent fraud and unauthorized activity.
Meet applicable tax, accounting, and legal obligations.

Retention periods may vary depending on the nature of the information and applicable legal requirements.

10. Your Privacy Rights

Depending on applicable laws, you may have the right to:

Access: Request information about personal data we hold.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of personal information, subject to legal requirements.
Withdrawal of Consent: Withdraw consent where consent is the legal basis for processing.
Marketing Opt-Out: Unsubscribe from promotional emails or communications.
Grievance Redressal: Raise concerns about how your personal information is handled.

Certain information may need to be retained for legal, financial, security, or transactional purposes even after a deletion request.

11. How to Exercise Your Privacy Rights

To request access, correction, deletion, or raise privacy-related concerns, please contact us at:

Email: thething.digital@gmail.com

Include sufficient information to help us identify your request. We may ask for reasonable identity verification before processing requests involving personal information.

We will respond and take action in accordance with applicable laws.

12. International Data Transfers

Some third-party service providers used by The Thing may process or store information on servers located outside India.

Where applicable, we will handle such transfers in accordance with relevant data protection laws and appropriate safeguards.

13. Changes to This Privacy Policy

The Thing reserves the right to update this Privacy Policy to reflect changes in business operations, technology, services, or legal requirements.

Any changes will be published on this page with an updated revision date.

We encourage customers to review this Privacy Policy periodically.

14. Contact Us

For privacy-related questions, personal information requests, or concerns about how your data is handled, please contact:

Business Name: The Thing

Owner / Legal Entity: Moinuddin Kaladgi

Business Address:
Dharwad, Karnataka – 580001
India

Phone: +91 7624 952 263