Shipping policy

Shipping Policy

Effective Date: 10 October 2026

At The Thing, we aim to process and deliver your orders safely and within the estimated delivery timelines communicated during the ordering process.

1. Order Processing

Orders are processed after successful order confirmation and payment.

Processing times may vary depending on product availability, public holidays, promotional campaigns, and order volumes.

Once your order has been dispatched, available tracking details may be shared through email, SMS, WhatsApp, or other available communication channels.

2. Delivery Time

Delivery timelines depend on your location, product availability, courier service, and other circumstances.

Estimated delivery timelines, where available, will be communicated during checkout or through order-related communications.

Delivery timelines generally begin from the date of dispatch unless otherwise stated. Estimated delivery dates are not guaranteed and may vary depending on the destination and courier availability.

3. Delivery Delays

We make reasonable efforts to deliver orders within the estimated timeframe. However, delays may occur due to circumstances beyond our reasonable control, including:

  • Heavy rainfall, floods, or natural disasters.

  • Severe weather conditions.

  • Road or transportation disruptions.

  • Government restrictions.

  • Strikes or courier service disruptions.

  • Public holidays or high order volumes.

  • Remote or difficult-to-service locations.

  • Incorrect or incomplete delivery information.

  • Other unforeseen circumstances.

If delivery is affected by such events, your order may be delayed until transportation and courier services resume.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you place your order.

Free or discounted shipping offers may be available during promotional campaigns and will be subject to the terms and conditions of the relevant offer.

5. Delivery Address

Customers are responsible for providing accurate and complete delivery information when placing an order, including:

  • Full name.

  • Contact number.

  • Complete delivery address.

  • City, state, and PIN code.

  • Any additional details required for successful delivery.

The Thing is not responsible for delivery issues caused by incorrect or incomplete information provided by customers. If you need to update your address, please contact us as soon as possible. Address changes may not be possible once an order has been dispatched.

6. Order Tracking

Where tracking is available, customers may receive tracking information after dispatch through the contact details provided during checkout.

Tracking updates depend on the courier service. If you experience difficulties tracking your order, please contact our customer support team for assistance.

7. Undelivered or Returned Shipments

If an order cannot be delivered because of an incorrect address, repeated unsuccessful delivery attempts, or refusal to accept the shipment, the courier may return the order to us.

Please contact our support team to discuss the available options. Any applicable additional shipping charges or refunds will be handled in accordance with our Return & Refund Policy and applicable law.

8. Damaged Shipments

If your order arrives damaged, please contact us as soon as reasonably possible after delivery.

We may request photographs or videos of the product, outer packaging, and shipping label to help verify the issue.

Eligible claims for damaged, defective, or incorrect products will be handled according to our Return & Refund Policy.

9. Digital Products

Digital products, downloadable guides, and other electronically delivered products are delivered through the method specified at the time of purchase, such as email, download links, or account access.

Physical shipping charges and courier delivery timelines do not apply to digital products.

If you experience difficulty accessing a digital product you purchased, please contact our customer support team.

10. Contact Us

If you have questions about shipping, delivery timelines, order tracking, or an undelivered shipment, please contact us.

Business Name: The Thing
Owner / Legal Entity: Moinuddin Kaladgi

Business Address:
Dharwad, Karnataka – 580001
India

Phone: +91 7624 952 263
Email: thething.digital@gmail.com
Website: https://thething.in

Customer Support Hours:

  • Working Days: 6 days a week.

  • Hours: 9:00 AM – 6:00 PM.

  • Time Zone: Indian Standard Time (IST).

We aim to respond to customer inquiries as promptly as reasonably possible during our support hours.

11. Policy Updates

We may update this Shipping Policy from time to time to reflect changes in our shipping procedures, delivery services, business practices, or applicable legal requirements.

Any changes will be published on this page with a revised effective date.

We encourage customers to review this policy periodically.