Return & Refund Policy

Effective Date: 10 October 2026

At The Thing, we aim to provide a smooth and reliable shopping experience. If you receive a damaged, defective, incorrect, or materially different product from what you ordered, please contact us so we can review your concern and assist you.

1. Eligibility for Returns

Return requests may be considered in the following situations:

• The product received is damaged or defective.

• The wrong product, size, colour, or variant was delivered.

• The product is materially different from the description or advertisement.

• Parts or accessories included with the order are missing.

Please contact us as soon as possible after delivery to report any issues. For damaged or defective products, we may request clear photographs or videos of the product and its packaging.

2. Non-Returnable Products

Certain products may not be eligible for return because of their nature, hygiene requirements, customization, or digital format.

Products that have been used, washed, altered, damaged after delivery, or returned without their original packaging may not be accepted, subject to applicable consumer-protection laws.

Where applicable, products must be returned in their original condition with all supplied packaging, tags, accessories, manuals, and other included items.

Digital Products: Downloadable products, digital guides, online services, courses, and other electronically delivered products may not be eligible for returns or refunds once access has been provided or the product has been delivered, unless otherwise stated or required by applicable law.

3. How to Request a Return

To request a return, replacement, or refund, contact our customer support team using the details provided below.

Please provide:

• Your order number.

• Your full name.

• Your registered mobile number or email address.

• The reason for your request.

• Photographs or videos of the issue, where applicable.

We will review your request and provide the appropriate instructions. Please contact us before sending any product back, as returns may require prior approval.

4. Return Shipping Charges

If a return is due to a verified damaged, defective, incorrect, or materially different product supplied by us, the applicable return shipping costs will generally be borne by The Thing.

For other approved returns, where permitted, the customer may be responsible for applicable shipping charges.

All arrangements will be subject to applicable consumer-protection laws.

5. Refund Policy

Once a returned product is received and inspected, we will inform you whether your refund has been approved.

If approved, the refund will be initiated to the original payment method or through another suitable method, depending on the payment method used and applicable requirements.

The time required for the refunded amount to appear in your account may vary depending on the payment gateway, bank, card issuer, or financial institution.

6. Refunds for Cancelled Orders

If an order is cancelled before dispatch and the cancellation is accepted, the eligible amount paid will be refunded.

Once an order has been dispatched, cancellation may not be possible. In such cases, the applicable return procedure may need to be followed.

7. Damaged or Defective Products

If your product arrives damaged or defective, please contact us as soon as reasonably possible after delivery.

To help us verify the issue, we may request:

• Photographs or videos of the product.

• Images of the outer packaging.

• The shipping label.

• Clear evidence of the damage or defect.

After reviewing the information, we will determine an appropriate resolution, such as a replacement, exchange, or refund, subject to availability and applicable law.

8. Incorrect Products

If you receive a product different from the one you ordered, please contact us with your order details and supporting photographs, where applicable.

After verification, we may arrange a replacement, exchange, refund, or another suitable resolution, subject to product availability and applicable law.

9. Exchanges

Exchange requests are subject to product eligibility and availability.

If the requested replacement is unavailable, we may offer a refund or another suitable resolution in accordance with applicable law.

10. Refund Processing Time

Once a refund is approved, we will initiate it within a reasonable timeframe and in accordance with applicable requirements.

The time taken for the funds to reflect in your account depends on the payment gateway, bank, card issuer, or financial institution. We cannot guarantee the exact time taken by third-party payment providers to complete the transaction.

11. Orders Refused at Delivery

If a customer refuses delivery or fails to accept an order without a valid reason, any applicable refund will be handled according to the circumstances and applicable law.

Where legally permitted, actual shipping, return-to-origin, or other applicable costs incurred may be deducted from the refund.

12. Product-Specific Policies

Certain products may have specific return, cancellation, exchange, or refund conditions.

If additional conditions are provided on the product page, checkout page, order confirmation, or other applicable communication, those conditions may apply alongside this policy, subject to applicable law.

13. Contact Us

For questions regarding returns, replacements, cancellations, exchanges, or refunds, please contact The Thing using the details below.

Business Name: The Thing
Owner / Legal Entity: Moinuddin Kaladgi

Business Address:
Dharwad, Karnataka – 580001
India

Phone: +91 7624 952 263
Email: thething.digital@gmail.com
Website: https://thething.in

Customer Support Hours:

• Working Days: 6 days a week

• Hours: 9:00 AM – 6:00 PM

• Time Zone: Indian Standard Time (IST)

Please contact us before returning any product so we can guide you through the process.

14. Policy Updates

We may update this Return & Refund Policy from time to time to reflect changes in our products, services, business practices, or applicable legal requirements.

Any updates will be published on this page with a revised effective date.

We encourage customers to review this policy before placing an order.